IT Business Analyst (E-commerce)

Job Overview: We are looking for a motivated and detail-oriented IT Business Analyst in e-commerce to join our dynamic team. The ideal candidate will play a pivotal role in supporting e-commerce projects by gathering and analyzing requirements, collaborating with technical teams, and ensuring the successful implementation of e-commerce solutions. You will also provide application support, ensure system stability, and contribute to UI/UX enhancements for our e-commerce platforms. This position requires strong analytical skills, excellent communication abilities, and a proactive approach to managing tasks and responsibilities. Job Responsibilities: 1. E-commerce Projects and Change Requests - Actively participate in E-commerce related change requests and projects - Assist in gathering and analyzing end-user requirements to ensure alignment with business needs - Work with project stakeholders to perform system analysis, design, troubleshooting, and testing - Manage and track the overall development work and schedule - Monitor change request/project status and prepare project status report for the IT project team lead 2. Application Support and Maintenance - Provide application support in post-implementation and maintenance support for existing systems - Provide application support after implementation to ensure system stability and resolve user issues - Assist in the maintenance and support of existing e-commerce systems and their integration with customer engagement and marketing messaging systems, and data platforms 3. UI/UX - Responsible for the design of the appearance and performance of pages on Ecommerce websites, including UX and UI, functionalities, maintenance, housekeeping, and developments - Work directly with designers and project managers for the implementation of designs - Work with backend developers for integration between frontend and backend systems - Write reusable and efficient code - Assist/support in the development and maintenance of marketing content - Ensure websites are cross-browser compatible - Provide input on design and technical issues - Assist with various duties related to the project and tasks assigned by supervisor Requirements: - Diploma or Degree in Computer Science, IT, or equivalent - Minimum 2 years of relevant working experience - Knowledge of E-commerce application development is preferred - Strong analytical skills with the ability to gather, analyze, and interpret requirements - Ability to work independently and collaboratively in a team environment - Experience in CMS systems like ContentStack, Salesforce CMS, Salesforce Commerce Cloud, etc - Experience in HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, XML, and cross-browser techniques - Experience in Adobe Photoshop, Dreamweaver, or other prototyping tools - Familiar with working with APIs in application development - Familiar with Agile and Scrum methodologies - Deep understanding and experience with web and internet standards - Working knowledge of image optimization and SEO is advantageous

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