Process Associate – Arabic Speaking

We are looking for an Arabic-speaking Process Associate to join our Operations team. The candidate will be responsible for processing background verification cases, reviewing documents and information, communicating with Arabic-speaking candidates and clients, and ensuring cases are completed accurately and within the required turnaround time.Key Responsibilities - Process and manage background verification cases in accordance with company procedures and client requirements. - Handle Arabic-speaking candidates and clients, providing clear and professional communication throughout the verification process. - Review and validate candidate information and supporting documents for completeness and accuracy. - Conduct and coordinate education and other background verification checks as assigned. - Communicate with candidates, institutions, employers, and other sources to obtain or confirm required information. - Handle candidate queries, insufficiencies, and follow-ups in Arabic and English. - Identify discrepancies, missing information, or potential issues and escalate them to the relevant team when required. - Maintain accurate case records and update verification status within the company’s systems/portal. - Prepare case updates, reports, and summaries for clients as required. - Ensure all assigned cases are processed within the agreed SLA/TAT. - Coordinate closely with internal teams, clients, vendors, and verification sources to ensure smooth case completion. - Assist in resolving client queries, complaints, and verification-related issues. - Maintain strict confidentiality and ensure candidate information is handled in accordance with company data protection and security policies. - Participate in team meetings and training sessions to understand new client requirements, process updates, and operational changes. - Support the team with bulk/high-volume verification projects when required.Required Skills & Qualifications - Fluent Arabic and English communication skills – written and verbal. - Previous experience in background verification, HR operations, customer service, administration, or BPO operations is preferred. - Strong attention to detail and ability to identify inconsistencies in documents and information. - Good communication and interpersonal skills. - Strong problem-solving and follow-up skills. - Ability to manage multiple cases and meet deadlines. - Good working knowledge of MS Office, email, and online systems/portals. - Ability to work independently as well as part of a team. - Strong sense of confidentiality and professionalism.