Assistant Vice President, Business Technology, Cross Border & Warehouse

Job Description Function as the key IT leader and business partner for the cross-border and warehouse domains, responsible for converting strategic business objectives into a technology roadmap and directing teams to deliver solutions that advance digital transformation, strengthen operational performance, and ensure consistent system reliability. - Lead the multi-year IT technology roadmap, providing strategic and technical leadership across the cross-border and warehouse ecosystem. Drive innovation by evaluating emerging technologies, including AI, and delivering scalable, secure, and resilient solutions. - Oversee end-to-end IT project delivery, managing timelines, budgets, resources, and risks, while promoting Agile and Scrum practices for efficiency and predictability. - Act as a trusted advisor to senior leaders, translating business needs into technical solutions, managing vendors, and ensuring performance against SLAs. - Mentor and develop technical teams, fostering a culture of excellence and continuous improvement while optimizing resources across multiple initiatives. - Lead the architectural design of solutions, translating business strategy into technical blueprints. - Govern feasibility and impact assessments for new initiatives, providing final architectural sign-off to ensure alignment with your portfolio's long-term health and strategic integration. Key Result Areas - Strategic & Financial Performance - Technology Roadmap: Deliver a clear, documented roadmap fully aligned with business goals for digital transformation. - Budget Management: Execute projects within budget while achieving or exceeding cost-saving targets. - Project & Delivery Excellence - Project Success Rate: Ensure consistent on-time, on-scope project delivery. - Change Management: Implement stable changes with minimal incidents or post-go-live defects. - Solution & Systems Integrity - Solution Design: Deliver robust, scalable, and secure technical solutions validated through technical reviews and security audits. - System Performance: Maintain high availability and performance for core logistics applications. - Relationship & Vendor Effectiveness - Stakeholder Satisfaction: Build and maintain strong, positive relationships with key business stakeholders through effective IT support. - Vendor Performance: Ensure all vendors and service providers meet or exceed agreed SLAs. Qualifications & Experience - Bachelor’s degree in Computer Science, IT, Engineering, or related field; PMP, CSM/CSPO, and ITIL certifications preferred. - 10+ years of IT experience, including 3–5 years in leadership managing system analysts, developers, or project managers. - Proven ability to lead high-performing teams and deliver complex IT projects on time and within budget. - Strong experience managing budgets, resources, and vendor relationships. Domain & Technical Expertise - In-depth knowledge of cross-border logistics, customs regulations, international trade compliance, and end-to-end warehouse operations. - Experience with WMS, TMS, e-commerce platforms, and designing logistics/supply chain solutions. - Strong system integration skills (APIs, EDI, ESB) and hands-on experience with .NET and MS SQL Server (2016+). - Good understanding of IT infrastructure, cloud platforms (Azure/AWS/GCP), cybersecurity, and SSDLC. Core Competencies - Strategic Leadership: Ability to translate business needs into clear IT strategies and roadmaps. - Stakeholder Management: Excellent communication and collaboration with technical teams, business leaders, and vendors. - Problem-Solving: Strong analytical skills with a history of solving complex technical and business challenges. - Vendor & Risk Management: Skilled in contract negotiation, vendor oversight, and identifying/mitigating technical and operational risks.

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