Operations Team Leader / Head of Operations

LinkedIn Job Post – Operations Team Leader / Head of Operations 📍 Dubai, UAE | Full-time | Office-based | Monday–Friday We're looking for an experienced aviation leader to manage our multinational flight operations team across multiple countries! This is a true leadership role. You won't just coordinate flights – you'll be responsible for guiding, developing, and supervising operations teams located in different regions, ensuring seamless service delivery across time zones and jurisdictions. What you'll do: ✅ Lead, mentor, and supervise operations teams based in multiple countries – provide daily guidance, coaching, and performance feedback ✅ Maintain real-time situational awareness of all active flights across the network ✅ Stay fully informed on every trip's status – from permit applications to ground handling and departure ✅ Act as the primary escalation point for complex or high-priority cases across all locations ✅ Ensure consistent application of SOPs and quality standards across the entire operations team, regardless of location ✅ Coordinate cross-border communication between local teams, CAAs, handlers, and fuel suppliers ✅ Oversee all flight planning, overflight/landing permits, and route plotting (Item 18, EET, entry/exit points) ✅ Conduct regular team briefings, performance reviews, and training sessions remotely and in-person ✅ Foster a strong team culture and ensure smooth handovers between regional offices What you bring: 🔹 Minimum 3 years in UAE aviation – with at least 1 year in a supervisory/managerial role 🔹 Must have hands-on dispatching experience – flight monitoring, real-time decision-making, crisis management 🔹 Proven experience managing distributed or multinational teams across different time zones 🔹 Deep knowledge of overflight/landing permits, ICAO flight plans, and route plotting 🔹 Proficiency with JetPlanner, ARINC, PPS, or equivalent flight planning systems 🔹 Fluent English (spoken & written) – Russian or Arabic is a strong plus 🔹 Strong leadership, coaching, and cross-cultural communication skills 🔹 Ability to stay calm under pressure and make quick, informed decisions 🔹 Stable availability for a Monday–Friday office schedule We offer: 💰 Competitive tax-free salary 🩺 Comprehensive medical insurance+ benefits 🌍 Multicultural, fast-paced environment with leading aviation players across the region Ready to lead a truly global operations team? Send your CV or tag a qualified connection!

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