Operations Supervisor

Job Purpose The Operations Supervisor is responsible for overseeing day-to-day operational activities, ensuring efficient workflow, service quality, team productivity, and compliance with company policies and procedures. Key Responsibilities - Supervise daily operational activities and ensure smooth workflow. - Lead, support, and monitor the performance of the operations team. - Allocate tasks and manage work schedules and priorities. - Monitor operational KPIs and prepare regular performance reports. - Identify operational issues and implement corrective actions. - Ensure compliance with company policies, procedures, and quality standards. - Coordinate with internal departments and external stakeholders when needed. - Support process improvement initiatives to enhance efficiency and productivity. - Conduct regular team meetings and provide coaching and performance feedback. - Monitor attendance, productivity, workload, and service delivery. - Escalate critical operational issues and risks to the Operations Manager. - Support onboarding and training of new team members. Qualifications & Requirements - Bachelor's degree in Business Administration, Operations Management, or a related field. - 3–5 years of experience in operations, including supervisory or team leadership experience. - Strong leadership and people-management skills. - Excellent problem-solving and decision-making abilities. - Strong communication and stakeholder management skills. - Experience with KPIs, reporting, and performance monitoring. - Proficiency in Microsoft Office; Power BI or other reporting tools is a plus. - Ability to work in a fast-paced environment and manage multiple priorities.

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