Guest Relations Agent - Russian Speaker

Palazzo Versace Dubai
Dubai, Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Main Responsibilities: - Greet and welcome all guests with a warm and engaging demeanor, ensuring a seamless check-in and check-out experience. - Serve as the main point of contact for Russian-speaking guests, assisting with all inquiries and requests. - Anticipate guest needs and handle guest complaints with diplomacy and efficiency. - Coordinate with all departments to ensure guest preferences and expectations are met. - Promote hotel services, facilities, and upsell room categories and experiences. - Handle VIP arrivals and ensure their stay exceeds expectations. - Maintain updated guest profiles and preferences in the PMS. - Provide personalized recommendations for local attractions, dining, and events. - Maintain a strong presence in the lobby and public areas to assist guests proactively. - Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences. Candidate Requirements: - Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel. - Fluent in Russian and English (both written and spoken); additional languages are a plus. - Impeccable grooming and professional appearance. - Strong communication and interpersonal skills with a guest-first mindset. - Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred. - Ability to work flexible hours, including weekends and holidays. - High level of cultural awareness and sensitivity.

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Hospitality / F&B (Horeca)
Dubai, United Arab Emirates
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