Job Description
StarHub , one of Singapore’s leading telecommunications providers and a steward of national critical infrastructure . We’re more than a telco — we’re evolving into a cloud-first, AI-powered digital platform company delivering secure, smart, and seamless connectivity for millions. At StarHub, you’ll : - Drive transformation across large-scale digital and enterprise platforms that serve millions daily. - Be part of an ambitious technology organization built on agility, accountability, and innovation. - Collaborate across engineering, product, and business teams to orchestrate outcomes at scale . - Lead delivery teams that bring to life the next generation of StarHub’s digital and enterprise journeys. - Shape a career with purpose — where your leadership enables impact across customers, partners, and the nation’s digital ecosystem. If you thrive on turning strategy into delivery excellence, and enjoy leading teams that sit at the center of technology execution, this role offers the opportunity to make a visible, organization-wide impact. We are seeking a Technical Project Management Lead to head the TPM function within IS - DBE. This role will define and uphold the delivery standards, metrics, and practices that underpin StarHub’s digital engineering model. As TPM Lead, you will: - Manage a team of Technical Project Managers distributed across DXP domains. - Partner closely with IS Senior leadership , Domain & System Owners (DOs & SOs ), Journey Solution Designers (SDs), Release Program Managers (RPMs), and Solution Architects (SAs). - Drive predictable delivery, visibility, and quality across teams aligned to StarHub’s consumer, enterprise, and operational journeys. Key Responsibilities Delivery Leadership - Lead and mentor a team of TPMs across multiple domains to drive either (a) agile, DevOps-based or (b) waterfall-based delivery excellence - Define and maintain a standardized delivery governance framework — covering sprint cadence, backlog hygiene, dependency tracking, and reporting. - Oversee delivery execution across DXP domains, ensuring commitments are met with predictable outcomes. - Lead monthly delivery health reviews , highlighting key risks, capacity challenges, and improvement opportunities. - Partner with Domain Owners (DXP) and Journey SDs (DBE) to balance Product, Tech Debt, and Technical Campaign backlogs across teams. C ross-Domain Coordination & Governance - Act as the central delivery integrator across DBE, ensuring synchronization between journeys, domains, and releases. - Collaborate with Release Program Managers (RPMs) to ensure alignment of delivery and release plans. - Establish and maintain a cross-domain dependency management framework with clear escalation paths. - Monitor delivery performance metrics (velocity, predictability, throughput) and drive corrective actions where needed. - Drive adoption of continuous improvement practices across all DXP squads. P eople Management & Capability Development - Coach and mentor TPMs, supporting their career development, skills growth, and performance reviews. - Foster a culture of proactive communication, accountability, and continuous learning across the TPM community. - Lead training sessions or playbook initiatives to strengthen agile delivery maturity, tooling proficiency , and reporting discipline. - Identify and recruit high-performing TPM talent aligned to StarHub’s transformation roadmap. Stakeholder Engagement & Communication - Serve as a trusted partner to senior engineering, business, and architecture leaders — ensuring transparency on delivery health and execution status. - Communicate program-level risks, trade-offs, and delivery decisions clearly to executive stakeholders. - Represent the TPM function in enterprise forums, transformation reviews, and cross-functional working groups. Requirements & Qualifications Education & Certifications - Bachelor’s degree in computer science , Engineering, or Information Systems. - Advanced certifications in Agile, DevOps, or Program Management (e.g., SAFe SPC, PMI-ACP, PgMP , CSM) preferred Experience - 12+ years of total experience in technology delivery, with at least 5 years in managing project/program teams or TPM functions . - Proven track record in delivering large-scale, cross-functional software or platform programs using agile and DevOps practices. - Experience in telecommunications, cloud platforms, or enterprise-scale digital transformation preferred. - Strong background in stakeholder management, dependency resolution, and performance reporting.