Senior Waiter

Company not disclosed

Al Ain, Abu Dhabi Emirate, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Key Responsibilities - Lead and support the service team during daily drive-thru and counter operations. - Take charge of service operations during assigned shifts and peak periods to maintain smooth workflow. - Train, coach, and mentor new and existing staff on drive-thru procedures, SOPs, menu knowledge, service standards, and guest engagement. - Conduct on-the-job training and continuously monitor team performance to identify areas for improvement. - Support pre-shift briefings and communicate daily sales targets, promotions, menu updates, and operational priorities. - Ensure drive-thru orders are taken, processed, prepared, and handed over accurately and efficiently. - Monitor speed of service throughout the drive-thru journey and address delays or operational bottlenecks immediately. - Maintain high levels of order accuracy, ensuring all items, modifications, and special requests are correctly communicated and fulfilled. - Coordinate effectively with kitchen and beverage teams to maintain efficient order flow and minimize waiting times. - Manage drive-thru queues during peak periods and support efficient traffic and order flow. - Ensure guests receive friendly, professional, and efficient service at every customer touchpoint. - Drive upselling, cross-selling, and suggestive selling through effective menu recommendations and promotional offers. - Coach service staff on selling techniques to improve average transaction value and overall sales. - Maintain comprehensive knowledge of menu items, ingredients, allergens, pricing, and promotions. - Handle guest complaints, incorrect orders, and service concerns promptly and professionally. - Ensure POS transactions, billing, cash handling, and payment processing are completed accurately. - Monitor the quality and presentation of orders before they are handed over to guests. - Ensure takeaway packaging, condiments, cutlery, and other required items are provided accurately with each order. - Maintain cleanliness and organization of drive-thru, counter, service, and guest-facing areas. - Ensure service stations are fully stocked and operationally ready throughout the shift. - Support opening, closing, and shift handover procedures and ensure required checklists are completed. - Monitor junior team members and provide immediate coaching or corrective guidance when standards are not met. - Support management in maintaining staff grooming, punctuality, discipline, and professional conduct. Skills & Qualifications - Minimum 2–3 years of F&B service experience, preferably within a high-volume or quick-service environment. - Previous hands-on drive-thru experience is strongly preferred. - Strong understanding of drive-thru operations, including speed of service, order accuracy, queue flow, and order handover. - Strong leadership skills with the ability to take charge during busy service periods. - Proven ability to train, coach, and develop service staff. - Strong upselling, cross-selling, and suggestive selling abilities. - Excellent guest service and complaint-resolution skills. - Good knowledge of POS systems, order processing, and cash handling. - Ability to multitask and communicate clearly in a high-volume, fast-paced environment.

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