SVP - Retail Banking Operational Transformation

We are seeking a seasoned leader to drive operational transformation across the retail banking operations. This role leads a team of 20+ Business Analysts and Project Managers to redesign workflows, drive system migrations, and expand nearshoring to the bank's service center. Key Focus: - Lead end-to-end process re-engineering across core retail banking functions (Payments, Trade Finance, Loans, Account Services) - Drive operational efficiency through automation, STP enhancement, and cost reduction - Act as the strategic bridge between Retail Banking Front Office and Operations, ensuring seamless service delivery - Spearhead the design and rollout of future-state operating models that balance agility with robust risk control - Foster a culture of continuous improvement, empowering teams to leverage data-driven insights for smarter, faster decision-making - Champion the Operation Hub strategy, scaling offshore capabilities - Manage transformation budgets and ensure all initiatives meet regulatory and risk standards What We're Looking For: - 15+ years in banking, with deep retail operations expertise - 7–10 years leading large-scale process re-engineering or digital transformation programs - Proven experience managing and developing teams of 15–20 professionals - Strong stakeholder management skills, with the ability to drive alignment across senior leadership, technology, and vendor partners - Fluency in English, Cantonese, and Mandarin - Data/AI knowledge is a plus This is an Ideal role for a strategic, process re-engineering leader ready to reimagine retail banking operations at scale. Kindly reach out to Jack Leung with your CV to engage in a confidential discussion.