Job Description
- Bachelor's degree in computer science, information systems, or related field - Minimum of 7 years of experience in ServiceNow implementation in complex environments. - ServiceNow certifications including CSA (mandatory) and preferably CIS‑ITSM, Discovery, or Service Mapping - ITIL Foundation (Mandatory) - Cloud practitioners (Desirable) - Agile or Scrum Certified - Strong understanding of ServiceNow platform architecture, applications, and modules ((e.g., ITSM, ITOM, ITAM, SPM) - Proven experience with integrations between ServiceNow and other tools/systems. - Demonstrated ability to lead technical teams and manage multiple projects simultaneously. - Product ownership skills: road mapping, backlog management, release planning. - Strong understanding of ServiceNow AI and automation capabilities - Ability to enforce platform standards and security controls, with strong understanding of CMDB governance, data integrity, and operational excellence. - Excellent communication and interpersonal skills with strong stakeholder engagement at all levels including vendor and ability to translate business needs into scalable solutions. - Strong analytical, organizational, and problem-solving skills, with a proactive approach to identifying and addressing challenges in a prioritized manner. - Able to demonstrate a high degree of flexibility including out ofoffice hours to support. - Passion for Operational Excellence and Service Improvement. - 5%-10% travel requirements
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