Job Description
Date: Sep 9, 2026 Location: Dubaï, AE, 114190 Brand: KEOLIS Contract Type: Permanent contract The purpose of the job is to create and update the resource schedule for Dubai Metro & Tram, ensuring that Resource Planning Procedure is strictly implemented along with the HR and QHSE working policies and UAE Labour Law. Key Responsibilities Strategic - Review the resource efficiency of the assigned section ensuring compliance with the Fatigue Management. Financial - Update and maintain data in relevant sections to ensure staff resourcing, availability, and overtime are accurately recorded - Ensure correct overtime submitted, processed and paid to respective staff as per the assigned department whilst coordinating with the HR Department. Stakeholder / Customer - Regularly coordinates with the assigned departments. - Promote a good QHSE and Information Security culture among their peers, subcontractors and third parties Operational - Create and update resource schedule for the Dubai Metro & Tram ensuring optimum levels of normal and contingency services that best satisfy the different scenarios whilst meeting the target performance requirements for both Operations and Maintenance. - Ensure strict implementation of the Resource Planning Procedure - Ensure the services standards can be implemented by the production - Review and updating of effective and efficient operational roster which meets commercial, operational, and safety requirements - Ensure correct resource levels are in place to deliver a world class service. - Monitor and review the effectiveness of the roster arrangements, make necessary adjustments and escalate any issues that require further management review. - Recommend improvements to provide a productive and efficient service within the whole Dubai Metro & Tram - Prepare daily/alternate roster arrangements for special events, alternate service patterns and emergency and degraded operations as per operational and maintenance requirement. - Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements. - Ensure integration of the Mandatory Trainings per sections for all shift worker in the resource scheduling. - Record and update assigned department staff leaves including but not limited to annual leaves, sick leave, Days-in-lieu (DIL) quota and claims in the Human Resource Integrated System. - Protect information assets and data including both electronic and paper based. Capability / People - Attend assigned department’s meeting when required. - Perform other duties assigned by the Senior Resource Planner and Resource Planning and Systems Manager. Dimensions - Office environment. Occasional travel may be required. - Extended working hours may be necessary, subject to operational needs and managerial request. Minimum Qualifications Min. Required Desirable Education - Bachelor’s degree in data science or similar - Bachelors Degree Experience - 3-5 experience years in Rail Industry - 1 Year experience in Resource Planning and Workforce Allocation - 1 Year experience as Daty Analys - Same as required Skills / Training - Fluent in English. - Microsoft Office Proficient – Intermediate Level - Advance Level in Excel - Workforce Resource Planning Training Job Segment: Event Planning, Information Security, Compliance, Claims, Engineer, Hospitality, Technology, Legal, Insurance, Engineering