HR Manager- Hospitality

Confidential Company
Abu Dhabi Emirate, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

JOB PURPOSE The Manager – HR Operations will lead and take end-to-end ownership of the HR operations function, overseeing talent acquisition, retention, onboarding and offboarding, and payroll coordination. The role requires a hands-on generalist who can build efficient, compliant HR processes while championing an employee experience suited to a fast-paced, service-driven environment. Candidates with a background in hospitality, restaurants, or leisure and entertainment businesses are strongly preferred, given the operational tempo and people-first culture such backgrounds bring. KEY RESPONSIBILITIES HR Operations - Own and continuously improve end-to-end HR operations processes, policies, and SOPs across the employee lifecycle. - Ensure HR data integrity and process compliance within the HRIS/SAP system, including employee records, contracts, and letters. - Act as the escalation point for employee queries relating to HR policy, benefits, and administration. - Ensure compliance with UAE Labour Law, visa/immigration requirements, and internal governance policies. - Prepare and present HR operational metrics and dashboards (headcount, turnover, time-to-hire, etc.) to leadership. Talent Acquisition - Manage full-cycle recruitment for operational and corporate roles, partnering with hiring managers to define role requirements. - Build and maintain a pipeline of hospitality, retail, leisure, and entertainment talent suited to business lines. - Coordinate interviews, assessments, and offer negotiations, ensuring an efficient and positive candidate experience. - Track recruitment KPIs and report on hiring progress against workforce plans. Retention - Design and drive retention initiatives, engagement programmes, and career development pathways. - Monitor attrition trends, conduct exit interviews, and translate findings into actionable retention strategies. - Partner with department heads to address engagement risks and strengthen team culture. Onboarding & Offboarding - Own the end-to-end onboarding journey, ensuring new joiners are set up, informed, and integrated smoothly. - Coordinate pre-boarding documentation, IT/system access, inductions, and probation tracking. - Manage the offboarding process, including exit formalities, clearance, final settlements, and knowledge handover. Payroll Coordination - Coordinate monthly payroll inputs with Finance/Payroll teams, ensuring accuracy of new joiners, leavers, and changes. - Validate attendance, leave, overtime, and benefit records feeding into payroll processing. - Respond to and resolve payroll-related employee queries in a timely manner. - Support WPS compliance and statutory reporting requirements. QUALIFICATIONS & EXPERIENCE - Bachelor's degree in Human Resources, Business Administration, or a related field; HR certification (CIPD, SHRM, or equivalent) is an advantage. - Minimum 6–8 years of progressive HR generalist experience, with at least 2–3 years in a managerial capacity. - Background from the hospitality, restaurant, or leisure and entertainment industry is a strong preference for this role. - Solid working knowledge of UAE Labour Law and HR compliance requirements. - Hands-on experience with HRIS/payroll systems (SAP SuccessFactors or similar) preferred. - Proven experience managing recruitment, retention, and employee lifecycle processes in a fast-paced, multi-site environment. SKILLS & COMPETENCIES - Strong stakeholder management and ability to influence at all levels of the organisation. - Excellent organisational skills with the ability to manage multiple priorities in a high-volume, deadline-driven environment. - Hands-on, service-oriented mindset with a bias for action — comfortable operating both strategically and operationally. - Strong communication skills in English; Arabic is an advantage. - High attention to detail and discretion when handling confidential employee and payroll data. LOCATION Abu Dhabi, United Arab Emirates.

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Professional Services
United Arab Emirates
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