Job Description
Duties & Responsibilities - Supervise and lead a team of security officers during assigned shifts. - Ensure the safety and security of customers, staff, tenants, and company assets. - Monitor CCTV systems, alarms, and access control systems. - Conduct regular patrols of retail premises, entrances, exits, and restricted areas. - Handle security incidents, emergencies, disputes, and suspicious activities professionally. - Investigate theft, shoplifting, accidents, or security breaches and prepare incident reports. - Assist in crowd control during sales events, promotions, and peak operating hours. - Train and guide junior security officers on security procedures and company policies. - Ensure all officers comply with standard operating procedures (SOPs) and safety regulations. - Coordinate with store management, mall management, police, and emergency services when required. - Perform opening and closing security checks of the retail store. - Maintain records of daily occurrences, visitor logs, and security activities. - Conduct fire safety inspections and emergency evacuation procedures. - Respond quickly to alarms, medical emergencies, and fire incidents. - Provide excellent customer service while maintaining a strong security presence. Key Skills - Leadership and team supervision - Strong observation and incident handling skills - Good communication and report writing - Knowledge of CCTV and security systems - Ability to work under pressure and handle emergencies