Restaurant Manager (Healthy Concept)

Job Title: Operations Supervisor Job Summary The Operations Supervisor is responsible for overseeing daily operations across multiple outlets, ensuring consistent service standards, operational efficiency, brand compliance, and events. This role plays a key part in new store openings, special events, and operational rollouts, working closely with operations, HR, and brand teams to support business growth and excellence. Key Responsibilities Multi-Outlet Operations - Supervise and support operations across multiple outlets to ensure smooth daily functioning - Creates SOPs and brand standards and ensure all outlets to comply - Conduct regular site visits, operational audits, and performance checks - Identify operational gaps and implement corrective actions Team Supervision & Support - Guide and support Team Leaders and Operations Lead in daily operations. - Ensure proper staffing, scheduling, and deployment across locations - Support onboarding and on-the-job training for new team members - Act as a point of escalation for operational issues New Store Openings - Support pre-opening activities including readiness checks, staffing, and training - Coordinate with cross-functional teams during store launch phases - Ensure new outlets are operationally compliant from day one - Provide post-opening support to stabilize operations Events & Special Projects - Oversee operational planning and execution for events and pop-ups - Ensure manpower, logistics, and operational requirements are met - Monitor event performance and address issues in real time - Prepare post-event reports and improvement plans Operational Excellence & Compliance - Monitor KPIs, service quality, cost control, and productivity - Ensure compliance with health, safety, and food safety regulations - Support implementation of new systems, processes, and initiatives - Assist in incident management and resolution Reporting & Coordination - Prepare regular operational reports and updates for management - Coordinate closely with HR, Finance, Supply Chain, and Brand teams - Support senior management with operational insights and recommendations Qualifications & Experience - Bachelor's degree in Hospitality, Business Management, or a related field (preferred) - Minimum 4–6 years of operations experience in hospitality, retail, or F&B - Proven experience managing multiple outlets - Strong exposure to new store openings and events - Knowledge of operational SOPs, food safety, and health & safety standards Skills & Competencies - Strong leadership and people management skills - Excellent operational planning and execution abilities - Problem-solving and decision-making mindset - Ability to work under pressure and manage multiple priorities - Strong communication and stakeholder management skills - Flexible and willing to work across locations and schedules