Communication Coach/L&D Trainer

Key Responsibilities - Coaching & Training: - Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the business development teams. - Conduct workshops and one-on-one coaching sessions to address individual and team needs. - Provide live coaching and feedback on email drafts and customer calls. Soft Skills Development: - Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement. - Coach BDAs on building rapport and trust with customers. - Email Communication Training: - Guide BDAs on writing concise, professional, and engaging email responses. - Teach techniques for personalizing customer communication. Phone Communication Training: - Develop strategies for effective discovery and follow-up calls. - Train on managing tone, clarity, and confidence during phone conversations. - Provide role-play scenarios and real-time feedback for call handling. Performance Tracking & Feedback: - Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios. - Offer constructive feedback and actionable steps for continuous improvement. - Collaborate with managers to ensure the training aligns with team and organizational goals. Content & Material Development: - Develop communication training materials, guides, and frameworks for internal use. - Create role-play scenarios and exercises to simulate real customer interactions. Key Requirements - Educational Background: - Bachelor’s degree in communication, business administration, psychology, or a related field. - Experience: - Minimum 1 year of experience as a communications coach, sales trainer, or in a similar role. - Experience working with sales or business development teams is a must. - Skills: - Strong understanding of email and phone etiquette for professional communication. - Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses. - Expertise in soft skills development, objection handling, and customer engagement. - Knowledge of CRM tools and sales communication tools is a plus. - Personal Attributes: - Excellent verbal and written communication skills. - Patience, empathy, and a keen ability to build trust and inspire growth. - Analytical mindset to evaluate performance metrics and training effectiveness.