Job Description
Job Description - System Management - Maintain production systems and resolve any issues - Satellite Applications support - Application Integration and API Calls - Cards services - Coordinate with vendors on system updates and requested changes - Obtain updates/changes and arrange for implementation. - Provide work schedule with timelines. - Software Development: - Obtain requirements from Business groups. - Analyze business requirements in the CR and coordinate with vendors and internal staff for development and delivery - Test and evaluate patches developed in-house or received from vendors before submitting for UAT - Conduct Pretest with users - Demonstration to the users on new and upgraded software. - Business unit support: - Support during UAT - Trouble-shoot systems - Ensure business unit has required systems support - Reports: - Provide business with the ad-hoc reports as per their requirements Generic Accountabilities - Corporate governance & compliance - Work fully within risk policies & procedures and all compliance regulations - Work as per the IT policies and procedures following the change management etc. - Key Performance Indicators: - Good understanding of business requirements - High quality support to business unit - Effective management of projects within time lines. - Positive feedback from users - Effective updating of systems - Effective reports and analyses in line with business unit requirements - Effective operation of processes - Minimal downtime of systems - Effective relationships with vendors Generic KPIs Compliance with operational procedures and instructions, risk policies