IT Operations & Plaform

Responsibilities - Lead Enterprise Operations, EOC & Service Desk activities. - Manage Major Incident Management (MIM) and ensure rapid service restoration. - Oversee Service Desk and Field Support teams, ensuring SLA and CSAT targets. - Administer and govern ServiceNow ITSM/ITOM, CMDB, workflows and automation. - Manage vendors and escalated COTS application support. - Lead Network, Security, Servers, Virtualization, Storage & Backup operations. - Manage platforms including Oracle OVM, Dell PowerEdge and PowerScale/Isilon. - Ensure DR readiness, data protection and capacity planning. - Manage security and IAM solutions including Ping Federate. - Lead Oracle Apps DBA operations for Oracle E-Business Suite. - Oversee Ultimus BPM, KNIME and ETL/Data Science platforms. - Lead monitoring and observability solutions such as SolarWinds, Datadog and Zabbix. - Manage SCCM/Intune for endpoint patching, deployment and compliance. - Drive automation, scripting, IaC and DevSecOps initiatives. Required Skills - ITSM / Service Management - Virtualization / Compute - Storage / Backup - Database Administration - Network & Security - Automation / Scripting - Monitoring / Observability - Enterprise Platforms / COTS