Rider Onboarding and Training Senior Specialist

Key Accountability Areas Rider Onboarding - Acquire new riders to serve business needs. - Monitor 3PL KPIs and performance. - Support 3PL companies with their issues and obstacles. - Prepare and implement a full logistical plan for new expansions of the company's services. - Liaise regularly with business management in order to understand ongoing business activities and developments and the implications this will have for coordinated logistics provision. - Prepare and analyze performance reports in order to ensure that the management has the relevant information needed to support strategic decision-making. - Resolve critical logistics problems that are related to the distribution of supply vs demand. - Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed. - Develop, maintain, and modernize localized training curricula for riders and 3PL operators covering operational efficiency, app usage, customer etiquette, and safety. - Champion the deployment of training materials via HungerStation Learning Management System (LMS) for remote, on-demand education. - Establish and scale partnerships with external institutions. - Measure training efficacy through satisfaction scores and performance data. - Follow daily operations relating to the job to ensure work continuity. - Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards . - Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner. Governance and Resilience - Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. - Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost-effectiveness, and productivity enhancement. - Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions. Knowledge and Experience - 2 - 4 years in logistics or e-commerce operations or relevant experience. - Negotiation skills. - Project Management. - Creativity and critical thinking. - Problem-solving and decision making. - Analysis and reporting skills. Education and Certifications - Bachelor’s Degree in a relevant field is required.