Amazon Customer Excellence System Specialist, Amazon Now - ACES

Role Overview Amazon Global Specialty Fulfillment operations is building new business models and seeks an experienced operations lead for its Amazon Now service. The role supports ultra-fast grocery operations, 3P store operations, and last-mile delivery service partners. Key Responsibilities - Manage daily end-to-end operations across a combination of small sites and supervise last-mile operations. - Meet customer-facing metrics, control costs, and uphold team safety and morale. - Drive team performance management and implement training and development plans for riders. - Improve delivery processes and sustain delivery performance improvements. - Conduct daily 4M and 5S audits for the delivery station. - Stand in for the Area Manager when required. - Implement attendance and other company policies consistently, and coach associates on productivity, quality, and safety. Location - The candidate must be based in Abu Dhabi. Basic Qualifications - Speak, write, and read English fluently. - Experience implementing process improvements. - Experience in data analysis and using insights to inform decisions. - Advanced Excel experience, including practical knowledge of VBA, macros, and advanced Excel functions. Preferred Qualifications - Bachelor's degree is preferred. Company The employing company is Q-Express Documents Transport.

• Amazon Customer Excellence System Specialist, Amazon Now - ACES

  Amazon Payment Services · Dubai, Dubai, United Arab Emirates