Commercial Services Officer

Job Purpose: The Commercial Services Officer is responsible for managing and developing commercial service activities within the terminal, ensuring high-quality service delivery to concessionaires, partners, and passengers while supporting revenue generation objectives. Job Responsibilities: - Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations area - Manage relationships with commercial service providers, vendors, and partners operating within the terminal - Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations - Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue - Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained - Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner - Prepare performance reports, revenue analysis, and service quality dashboards for management review - Support the negotiation and administration of commercial service contracts and agreements - Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal - Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas - Maintain accurate records of agreements, permits, and commercial service documentation Requirements Education requirements: Bachelor's degree in Business Administration, Commerce, or a related field. Certification Requirements: Relevant certifications in Commercial Management, Retail Operations, or Hospitality are an advantage. Experience: Minimum 2 years of relevant experience including 1 year in Airports. Languages: Arabic (Fluent), English (Proficient). Technical Skills: - MS Office Suite (Word, Excel, PowerPoint) - Reporting & data analysis - Contract & document management - Commercial operations systems.

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