Operation Product Support Executive

About Blitz Blitz is a leading quick commerce and same-day delivery enabler, helping eCommerce brands deliver orders faster, more reliably, and at scale. We work with leading brands across Fashion, Beauty & Personal Care, Healthcare, and other high-growth categories to build seamless delivery experiences for their customers. Role Overview As an Operations Product Support Executive, you will be responsible for ensuring smooth day-to-day operations by troubleshooting product and operational issues, analyzing data, collaborating with cross-functional teams, and delivering timely resolutions. This role requires a strong analytical mindset, ownership, and excellent communication skills. Key Responsibilities - Provide end-to-end support for product and operational issues. - Investigate, troubleshoot, and resolve customer and internal support tickets. - Perform Root Cause Analysis (RCA) and coordinate with Product and Engineering teams. - Monitor operational dashboards and ensure SLA adherence. - Collect customer feedback and recommend product improvements. - Create and maintain SOPs, documentation, and incident reports. - Analyze data using SQL, Excel, and Google Sheets. - Identify opportunities for automation and process improvements. - Design, build, and support AI-driven automation solutions to improve operational efficiency. Required Skills & Qualifications Education - Bachelor's degree in Computer Science, IT, Computer Applications, Engineering, or a related field. - 0–2 years of experience in Product Support, Technical Support, or Operations (Freshers with strong analytical skills are welcome). Technical Skills - Strong knowledge of Microsoft Excel and Google Sheets. - Basic to intermediate SQL. - Knowledge of at least one programming language (Python, Java, JavaScript, etc.) is preferred. - Basic understanding of APIs, JSON, databases, and system troubleshooting. Core Skills - Strong analytical, logical, and problem-solving abilities. - Excellent communication skills in English and Hindi. - Presentation and documentation skills (PowerPoint/Google Slides). - Leadership mindset with a strong sense of ownership. - Ability to manage multiple priorities in a fast-paced environment. - High attention to detail and willingness to learn. Work Schedule - Work from Office - Rotational Roster (Day & Night Shifts) - Must be comfortable working weekends and public holidays as per business requirements. Why Join Blitz? - Work closely with Product, Engineering, and Operations teams. - Solve real-world problems impacting thousands of deliveries every day. - Gain exposure to SQL, APIs, automation, analytics, and modern support systems. - Fast learning, ownership, and career growth in a high-impact startup environment.

• Product Operations Associate

  Bengaluru, Karnataka, India