Assistant Manager/Manager (Operator Tenancy Management Department)

[What the role is] The Operator Tenancy Management Department (OTMD) is the operation arm of the Operator Management Division (OMD) that oversees the management of new hawker centres (known as aka Socially-conscious Enterprise Hawker Centre (SEHC)). OTMD works closely with appointed operators to ensure smooth management and operations of the hawker centres. [What you will be working on] The main job responsibilities of this position are as follows: - Oversee a portfolio of 2-3 hawker centres managed by Operator - Oversee and manage contract and tenancy agreement signed with Operator to ensure compliance and alignment with national hawker policies - Monitor performance of Operator and carry out audit inspections on Operator’s performance - Monitor and review report submissions by Operator (monthly, quarterly, etc) - Manage feedback from feedback providers professionally, including report writing, to ensure that their feedback is being addressed or resolved promptly in accordance with NEA’s service standard - Work with Operator to respond to incident-reporting, emergencies or service disruptions within service standards and put up such reports to management in a timely manner - Maintain the tenancy records of the portfolio of centres and upload tenancy records prepared by the Operator into the Hawker Centre Management System on a monthly basis - Certify void reports (for centres with vacant stalls) to be sent to respective Town Councils on a monthly basis - Certify invoices such as fees to Operator to be paid on a monthly basis - Prepare reports, papers and presentation materials as well as present to senior management and stakeholders where necessary - Apart from Operator and stallholders, to engage government agencies, partners, and stakeholders such as grassroots leaders, Advisers, and Town Councils as and when required - Any other tasks as assigned [What we are looking for] The job might be for you if you possess the following qualities: - Enjoy field work and comfortable in market/ hawker centre environment - A good grasp of operational issues such as facilities and tenancy management - Prior work experience in project & facilities/ building management, estate/ tenancy management, enforcement and contracts management (including managing Operator) would be an advantage - Strong stakeholder management skills and able to maintain composure under challenging circumstances to resolve conflicts - Be able to foster partnership with stakeholders and build win-win relationships - Team player with possession of leadership qualities - Independent, resourceful, meticulous and able to multi-task to meet tight deadlines in a fast-paced environment - Able to work after office hours, weekends and Public Holidays when required - Possesses good analytical, problem-solving and project management skills - Good writing, interpersonal and presentation skills - Proficient in Microsoft Office Applications - Physically fit and fully vaccinated - Valid driving licence and ownership of a personal vehicle (car, motorcycle, etc.) will be an advantage. - As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment