Volunteer: Distribution Client Care Assistant

Project Details What We Need - A minimum commitment of 3 months, volunteering at least 1 day a week would be required (10:00am - 5:00pm, 1 hour of lunch break in between) - Handle inquiries from clients and NGO workers by phone or email - Welcome onsite clients and accompanying them as they choose donated goods and gather feedback from clients via surveys and other means - Assist local beneficiaries and fill beneficiaries’ orders of donated goods and arranging relevant logistics - Maintain a streamlined, safe, and orderly warehouse, including cleaning and lifting tasks and ensure accurate data entry in our stock systems - Help families in need through our HK Distribution Centre. - We are especially looking for volunteers who are hospitable, proactive. Being able to do some heavy lifting will be helpful but not essential. Background Hong Kong Distribution Department cleans and distributes the donated items for people in need locally. Dignity is a necessity, not a luxury, which is why we aim to maintain the highest standard of professionalism when serving those in need. The Distribution client Care Assistant will see to it that clients feel welcome and respected during their time at Crossroads. What We Have Hong Kong Distribution Department is fully equipped and volunteer manager will oversee and guide you throughout the process. Full-day volunteers are also more than welcome to stay for lunch! Why this is important The Hong Kong Distribution Department distributes donated goods to local people in need. Your assistance and help in distributing goods to locals, will have a real impact on peoples life. As our charity is fully run by volunteers, your help would very much be appreciated! Project Period 06 Jun 2026 - 21 Mar 2028 Location Crossroads Foundation, 2 Castle Peak Rd (So Kwun Wat), Gold Coast, Tuen Mun Team Project You’ll be working with other awesome volunteers. This project is part of the Swire Trust Go-Givers Program Swire Trust Go-Givers Program encourages, recognises, and rewards exceptional volunteers creating lasting impact in our community since 2021. 10 outstanding volunteers are selected annually as the “Swire Trust Go-Givers of the Year" with special and empowering rewards. Nominate yourself, a peer, or someone who's gone the extra mile here ! About The Organization Crossroads Foundation https://www.crossroads.org.hk Causes Poverty Community Development Disaster Relief What We Do Crossroads Foundation is a Hong Kong based, non-profit organisation serving global need. We believe that, in a broken world that sees too much suffering, we should do all we can to link those who are in need with those who can provide help. So we provide an intersection, literally a crossroads, to bring both together. - Global Distribution: This distributes Hong Kong's quality excess goods as needed, internationally and locally. It provides a crossroads between need and supply. - Global X-perience: This offers simulated x-periences of global need. It provides a crossroads between the lifestyles of the rich and poor. - Global Handicrafts: This sells fair trade goods from people in poverty. It is a crossroads between those needing a fair income and those with buying power. - Global Hand: This provides a 'matching' website for public- private partnerships. It is a crossroads between for-profit and non-profit organizations who wish to address global need.