Job Description
Qualifications: - Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment - Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage - Previous shipboard experience is highly preferred - Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset). - Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce Duties and Responsibilities: - Ensure delivery of exceptional butler services to guests - Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently - Conduct embarkation inspections of all VIP suites - Ensure in-suite arrival procedures are executed to brand standards. - Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations. - Mentor and prepare the Senior Butler for managerial responsibilities - Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.
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