Job Description
We are looking for a strong Product Operations Manager for a social media client for one year & renewable contract role. In this role you will help deliver exceptional advertiser experiences through communication governance, Voice of Customer programs, product testing, and operational excellence. What you’ll do: - Own communication channel operations and governance: Manage IPC requests across channels such as Banner, Bulletin, Inbox, Email, and Feelgood; ensure requests meet targeting, quality, compliance, and execution standards. - Drive advertiser communication improvements: Support Email and Bulletin governance initiatives, including frequency management, content quality, targeting effectiveness, engagement improvement, and operational process optimization. - Run dogfooding programs: Coordinate end-to-end dogfooding programs that allow internal teams to experience the advertiser journey, consolidate product friction, and translate findings into actionable product improvements. - Support internal product tools: Partner on the development, adoption, and optimization of tools such as Allowlist Tool, including requirement collection, stakeholder alignment, workflow improvement, and operational rollout. - Translate feedback into action: Collect and structure advertiser and internal-user feedback, identify recurring pain points, and work with Product, Engineering, Data, Sales, and Operations teams to drive resolution. - Track measurable impact: Define and monitor key success metrics for owned projects, including adoption, engagement, operational efficiency, SLA, user feedback, and downstream business or customer impact. - Drive end-to-end execution: Maintain clear project plans, owners, milestones, risks, and timelines; proactively follow up with cross-functional stakeholders until actions are completed and outcomes are measured. What you’ll need: - BA/BS degree or equivalent practical experience. - 3+ years of experience in Product Operations, Product Marketing, Platform Operations, Business Operations, or a related role within technology, advertising, or digital platforms. - Strong execution and project management skills, with the ability to independently drive work from problem identification through delivery and follow-up. - Strong analytical skills, with the ability to interpret data, define meaningful success metrics, identify trends, and translate findings into actionable recommendations. - Strong cross-functional collaboration skills, with experience working with Product, Engineering, Data, Sales, Marketing, or Operations teams. - Preferred Mandarin speaking - Experience in digital advertising, ad platforms, customer experience, product operations, product marketing, or related technology environments. CEI No: R1659595 / EA No: 07C3147
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