Learning Operations Lead

*Location:* Jurong East Key Responsibilities - Lead day-to-day operations across training centres and satellite locations, ensuring smooth, safe and reliable delivery. - Oversee learner admissions, enrolment, records, attendance and administrative processes. - Manage funding and claims operations, ensuring accurate documentation, timely submissions and proper reconciliation. - Coordinate trainers, facilities, equipment, learning resources, IT support and assessment administration. - Drive quality assurance, SOP governance, audit readiness and compliance requirements. - Lead and develop the Learning Operations & Governance team, fostering accountability and service excellence. - Identify operational gaps and implement process improvements, digitalisation and automation initiatives. Requirements - Strong experience in *training operations, learning administration, quality assurance or governance*. - Good understanding of funding, claims, compliance and audit processes. - Strong organisational, analytical and problem-solving skills with the ability to manage multiple workflows. - Experience in SOPs, process improvement, dashboards and operational reporting. - Strong leadership, communication and stakeholder management skills. - Proactive and accountable, with a focus on operational excellence and continuous improvement. If you're ready to take the next step in your career, we encourage you to apply now! Sarah Ong (R2198293) Talents@Work License No: 21C0501 *We regret to inform that only shortlisted candidate will be notified. Thank you.

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