Job Description
Responsibilities JOB DESCRIPTION Value Proposition Partnerships - Facilitating the onboarding process for partners to strengthen the overall value proposition, ensuring seamless integration and alignment with business objectives. - Engaging in strategic negotiations with partners to maximize value and secure the most favourable terms and discounts, fostering long-term mutually beneficial relationships. - Managing and overseeing the end-to-end contract lifecycle, including liaising partners, reviewing agreements, and ensuring compliance with contractual obligations. - Heading and overseeing the end-to-end management of the Introducer Programme, including strategic enhancements to increase its attractiveness and engagement for potential introducers. Customer Engagement - Developing and delivering customer communications across all channels to ensure consistent and effective messaging. - Overseeing the timing and frequency of customer communications to optimise engagement and prevent oversaturation. - Segmenting and personalising customer communications based on key factors such as age, demographics, purchase history, and customer behaviour to enhance relevant and effectiveness. Operational Excellence - Ensuring the timely retrieval of accurate data from the relevant team to support operational and analytical needs, while maintaining data integrity and compliance with company standards. - Conducting the maker-and-checker process for all promotional fulfilments to ensure accuracy, compliance, and proper validation before execution, minimizing errors and maintaining process efficiency. - Drafting and finalizing official memos, ensuring accuracy and clarity, and coordinating the approval and sign-off process with relevant stakeholders to maintain proper documentation and compliance. - Collaborate with service ambassadors and branch staff for the management of customer walk-in experience at branch and lounge. - Managing and responding to inquiries from sales and service personnel in a timely and efficient manner. Event Organization - Conceptualisation and execution of engagement and appreciation events (both in-person and virtual) for Preferred Banking and Emerging Affluent segment. Identify and implement suitable measures to track event success and ROI. - Onboarding and management of both internal stakeholders and external partners or vendors to deliver a seamless event experience to customers. - Tracking of inventory. Requirements Qualifications - Degree Holder Professional Qualification and/or Regulatory, Licensing Requirements - CMFAS Qualifications – M5, M8, M8A, M9, M9A, and HI would be an advantage Relevant Work Experience - 5-7 years of experience in Business Development, preferably in banking and financial services Competencies/Skills - Sound knowledge of banking products, services, processes and regulatory requirements - Good written and verbal communication skills - Good planning and organizational skills