Customer Care Officer

Alkhorayef Energy Systems (AES) is looking for a qualified Customer Care Officer to join our team in Riyadh. Key Responsibilities: - Handle inbound and outbound calls and respond professionally to customer enquiries. - Create, assign, and follow up on customer leads. - Register customer complaints and follow up with the concerned departments until resolution. - Conduct customer satisfaction surveys and accurately record feedback. - Monitor customer interactions through emails, chatbot, and other service channels. - Support supplier registration, tender coordination, PQD documentation, and reporting. - Maintain accurate records and ensure timely follow-up on customer requests. - Escalate overdue or unresolved cases to the CRM Team Lead. Qualifications: - Bachelor’s degree in Business Administration, Marketing, or a related field. - Minimum of 2 years of relevant experience in customer care or customer service. - Strong communication, coordination, and follow-up skills. - Good reporting and documentation skills. - Proficiency in Arabic and English. Work Location: Second Industrial City, Riyadh

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