Job Description
Job Purpose: The Demand Manager – Testing & Quality Engineering is responsible for driving business growth, customer engagement, and service adoption across the Testing & Quality Engineering practice. The role combines strong Testing and Quality Engineering expertise with business development, solutioning, demand generation, customer relationship management, and delivery oversight responsibilities. Acting as a trusted advisor, the Demand Manager identifies customer needs, shapes innovative testing solutions, supports presales activities, and ensures successful delivery outcomes that drive customer satisfaction and business value. Key Accountabilities: - Drive demand generation initiatives, pipeline growth, and revenue expansion for Testing & Quality Engineering services. - Develop and maintain strategic relationships with customers, business stakeholders, and technology leaders. - Identify customer challenges, transformation initiatives, and opportunities related to Testing, Quality Engineering, Digital Assurance, and Software Quality Management. - Collaborate with Sales and Account Management teams to identify account growth, cross-selling, and upselling opportunities. - Lead customer workshops, discovery sessions, solution discussions, and executive-level engagements. - Translate customer requirements into Testing and Quality Engineering solutions aligned with business objectives and technology strategies. - Support and contribute to RFI/RFP responses, solution proposals, effort estimations, commercials, and statements of work. - Drive opportunities across Functional Testing, Test Automation, Performance Testing, API Testing, AI-Driven Testing, DevOps Quality Engineering, and Digital Assurance services. - Manage opportunities through the full lifecycle, from demand identification and qualification through proposal development, negotiation, and closure. - Provide delivery oversight for strategic engagements to ensure quality, customer satisfaction, risk mitigation, and successful commercial outcomes. - Monitor engagement health, project performance, delivery quality, financial performance, and customer feedback. - Act as the primary liaison between customers, sales, presales, and delivery teams to ensure alignment from opportunity creation through delivery execution. - Support the development of go-to-market strategies, service offerings, and growth initiatives for the Testing & Quality Engineering practice. - Provide market intelligence, customer insights, and competitive analysis to support business planning and service innovation. - Support the resolution of critical customer issues and ensure timely escalation and closure of delivery and commercial risks. Minimum Qualifications: - Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, Engineering, or a related discipline. - Professional certifications such as ISTQB, PMP, Prince2, Agile, Scrum, SAFe. Minimum Experience: - +8 years of experience in Software Testing, Quality Engineering, Technology Consulting, or IT Services. - Proven experience leading Testing and Quality Engineering engagements for enterprise clients. - Experience in customer engagement, demand generation, business development, solutioning, or presales activities. Job-Specific Skills: - Software Testing and Quality Engineering. - Test Automation Frameworks and Strategy. - Performance Testing and Engineering. - API Testing and Integration Testing. - AI-Driven Testing and Intelligent Quality Engineering. - Digital Assurance and Quality Management. - DevOps and CI/CD Quality Practices. - Enterprise Testing Services and Transformation Programs. - Customer Engagement and Consultative Selling. - Demand Generation and Opportunity Management. - Solution Architecture and Solution Design for Testing Services. - Presales, Proposal Development, and RFP/RFI Management. - Commercial Awareness and Business Development. - Delivery Governance and Engagement Management. - Revenue Forecasting and Pipeline Management. - Stakeholder and Executive Relationship Management. - Risk, Issue, and Escalation Management. - Strategic Planning and Go-to-Market Execution.