Client Management Professional (Custody)

Main Responsibilities: - Support the Custody business, collaborate with relevant internal teams to manage custodian clients' queries in a timely manner and ensure clients' satisfaction - Act as the main contact on client onboarding and account opening process - Provide pre-sales support to sales team and work closely with internal stakeholders including product, project, operation and other relevant teams to deliver high quality client services - Maintain good relationship with clients, and identify growth opportunities within existing client accounts as well as developing new relationships - Ensure practices comply with relevant regulations and industry standards - Manage clients' documentations and database to ensure compliance and efficiency - conduct service review and provide training to clients on the new service Job Requirements: - Bachelor's degree in Finance, Business Administration, or related field - Minimum 2 years’ experience in custody or a similar role in financial services - Sound knowledge of local/global custody business model, fund administration, trust and fiduciary services and familiar with related operational flow - Independent, self-motivated and able to work under pressure with multiple deadlines - Good analytical, organisational, problem resolution and communication skills - Good command of written and spoken English and Chinese - Well-versed in computer applications such as VBA and other MS applications Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years. All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

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