ServiceNow Technical Lead (Contract) Singapore

Job Title: ServiceNow Platform and Product Lead Location: Singapore Key Responsibilities - Provide technical leadership and guidance across multiple engagements, ensuring the successful implementation of ServiceNow solutions. - Translate business requirements into technical solutions, creating architectural blueprints that align with best practices and long-term goals. - Develop and maintain a robust instance strategy, technical governance, and core data management to ensure the health and performance of the ServiceNow platform. - Define, maintain, and communicate the ServiceNow product vision, value proposition, and release strategy. Serve as the primary point of contact for business stakeholders advocating for digital workflow enablement. - Oversee the Manage Service partner on day-to-day operations and management of ServiceNow, including delegation of project work to external partners via structured projects in International SOS. - Identify opportunities to apply AI and automation within ServiceNow to improve efficiency and user experience. Oversee adoption and governance of ServiceNow AI capabilities, ensuring secure and responsible use. - Drive operational excellence by improving BAU performance and SLAs, ensuring strong vendor delivery, and proactively maintaining platform reliability through monitoring and issue prevention. - Oversee integrations between ServiceNow and other systems, ensuring seamless data flow and interoperability. - Work closely with internal teams to understand their needs and deliver tailored solutions that drive digital transformation. Adopt a collaborative approach towards vendor management. - Mentor and train team members, fostering a culture of continuous learning and improvement. - Establish and enforce technical governance processes, standards, and practices to maintain the integrity and security of the platform. Job Profile Required Skills And Knowledge - Strong understanding of ServiceNow platform architecture, applications, and modules (e.g., ITSM, ITOM, ITAM, SPM). - Proven experience with integrations between ServiceNow and other tools/systems. - Demonstrated ability to lead technical teams and manage multiple projects simultaneously. - Product ownership skills: road mapping, backlog management, release planning. - Strong understanding of ServiceNow AI and automation capabilities. - Ability to enforce platform standards and security controls, with strong understanding of CMDB governance, data integrity, and operational excellence. - Excellent communication and interpersonal skills with strong stakeholder engagement at all levels including vendor and ability to translate business needs into scalable solutions. - Strong analytical, organizational, and problem-solving skills, with a proactive approach to identifying and addressing challenges in a prioritized manner. - Able to demonstrate a high degree of flexibility including out of office hours to support. - Passion for Operational Excellence and Service Improvement. Required Work Experience - Minimum of 7 years of experience in ServiceNow implementation in complex environments. Required Qualifications - Bachelor’s degree in computer science, information systems, or related field. - ServiceNow certifications including CSA (mandatory) and preferably CIS ITSM, Discovery, or Service Mapping. - ITIL Foundation (Mandatory). - Cloud practitioners (Desirable). - Agile or Scrum Certified.