Manager, Account Service (Conference & Activation)

A day in the Life: • Act as the main point of contact for assigned client accounts, building strong and trusted relationships • Oversee the planning, coordination, and execution of a diverse range of events and campaigns • Understand client objectives and translate them into impactful conference, activation, and experiential solutions • Develop and manage project timelines, budgets, scopes, and deliverables in alignment with client expectations • Coordinate closely with internal teams to ensure smooth execution • Manage multiple projects simultaneously while ensuring timely, within-budget, and high-quality delivery • Monitor project risks and proactively implement solutions to ensure successful on-ground execution • Provide regular updates, status reports, and post-event evaluations to clients and stakeholders • Support new business efforts including pitch preparation and proposal development when required • Drive continuous improvement in processes, client servicing, and overall account growth • Mentor and support junior team members where applicable What We Are Looking For: • Diploma or Degree in Marketing, Communications, Events Management, Project Management, or related field • Minimum 5 years of experience in account servicing, events, conferences, or experiential/activation marketing • Strong experience in conference production, brand activations, or live event environments • Proven track record in managing client relationships and delivering multiple complex projects successfully • Strong commercial awareness with experience managing budgets and driving account growth • Excellent communication, presentation, and interpersonal skills • Highly organized with strong multitasking and time management abilities • Passionate about delivery exceptional results and driving continuous improvement • Team player with leadership capability and experience guiding junior staff

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