Call Center Agent

Job Purpose: To provide prompt, efficient, and professional customer service by addressing inquiries, resolving issues, and offering information about automotive products and services. Job Accountabilities: - Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies. - Process customer orders, returns, and exchanges efficiently and accurately. • Escalate complex issues to appropriate departments or supervisors when necessary. - Maintain up-to-date knowledge of automotive products, promotions, and company policies. - Document all customer interactions in the company's CRM system for future reference and analysis. Experience: 0-2 years of experience in customer service, preferably in a call center environment. Experience in the automotive industry is a plus but not required. Education: High school diploma or equivalent (mandatory). Associate's degree in Business, Customer Service, or related field is a plus.

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