Lobby Ambassador

Key Responsibilities: - Welcome and acknowledge all guests in a warm, professional, and personalized manner. - Maintain a strong presence in the lobby and proactively engage with guests. - Assist guests with general enquiries, hotel facilities, dining options, transportation, and local attractions. - Identify guest needs and coordinate with relevant departments to ensure prompt and effective assistance. - Support the arrival and departure experience, including assisting with luggage, transportation, and other guest requests when required. - Build positive relationships with guests and maintain awareness of VIPs, repeat guests, and special occasions. - Handle guest feedback and concerns professionally, escalating matters to the appropriate department when necessary. - Coordinate with Front Office, Concierge, Guest Relations, Bell Desk, and other departments to ensure smooth guest service. - Maintain up-to-date knowledge of hotel facilities, services, outlets, promotions, and events. - Ensure the lobby area remains welcoming, organized, and aligned with the hotel’s luxury standards. - Assist with special events, VIP arrivals, group movements, and other hotel activities as required. Candidate Requirements: - Previous experience in a guest-facing role within a 5-star luxury hotel or high-end hospitality environment is preferred. - Experience in Front Office, Guest Relations, Concierge, or Lobby Services is an advantage. - Excellent communication and interpersonal skills. - Strong guest-service orientation with a genuine passion for hospitality. - Professional, confident, and approachable personality. - Ability to remain calm and composed in a fast-paced environment. - Strong organizational and problem-solving skills. - Excellent command of English; additional languages are an advantage. - Well-groomed with a professional appearance and excellent service etiquette. - Flexible to work shifts, weekends, and public holidays.

• Guest Experience Expert - Lobby Ambassador

  W Hotels · Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Lobby Ambassador

  Hilton Abu Dhabi Yas Island · Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates