Guest Relation Host (Butler)

About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com The Royal Stables Private Members Club in Abu Dhabi is seeking a Guest Relations Host (Butler) to provide personalised, discreet, and exceptional service to members, VIPs, and guests. Responsibilities include, but are not limited to - Welcome and warmly receive members, VIPs, and guests upon arrival. - Provide personalised butler-style service throughout the guest experience. - Anticipate and respond proactively to members’ needs, preferences, and requests. - Build strong, discreet, and trusted relationships with members and guests. - Assist with seating, dining, refreshments, reservations, bookings, and special arrangements. - Provide information about club facilities, services, programmes, events, and experiences. - Coordinate with concierge, valet, hospitality, membership, events, equestrian, and operations teams. - Support VIP visits, private functions, celebrations, and member-only events. - Prepare and maintain guest areas, tables, lounges, and service settings to luxury standards. - Assist with luggage, personal belongings, packages, and other guest requirements when needed. - Maintain accurate records of member preferences, requests, and service notes. - Handle enquiries, feedback, and concerns professionally and discreetly. - Ensure a seamless and personalised experience from arrival through departure. - Maintain high standards of presentation, grooming, etiquette, and service. - Ensure all interactions reflect the Royal Stables’ luxury positioning and brand standards. - Maintain strict confidentiality when handling member, guest, and personal information. - Support daily opening, closing, service preparation, and club presentation procedures. - Assist with maintaining a welcoming, elegant, and comfortable club environment. - Report operational issues, service concerns, and guest feedback to the relevant manager. - Perform other guest relations, butler, hospitality, and member service duties as required. - 2+ years of experience in butler service, guest relations, luxury hospitality, private clubs, hotels, or a similar role. - Experience serving VIP, high-net-worth, and international guests is highly desirable. - Excellent communication, interpersonal, and customer service skills. - Strong understanding of luxury service standards, etiquette, and personalisation. - Warm, attentive, polished, discreet, and naturally hospitable. - Ability to anticipate guest needs and deliver proactive service. - Excellent grooming, presentation, posture, and professional manner. - Strong attention to detail and ability to remember guest preferences. - Calm, composed, and solution-focused under pressure. - Ability to work flexible hours, including evenings, weekends, and holidays. - Knowledge of the UAE market and local cultural expectations is an advantage. - Fluency in English is required; Arabic is highly desirable.

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