Airfreight Customer Management Officer

Job Scope: 1. Cargo & Shipment Handling - Verify cargo clearance permits and cargo conditions prior to release to the delivery team. - Perform checks to ensure all approvals and documentation are in place before shipment release. 2. Shipment Coordination & Follow-Up - Track and follow up on shipments with customers, carriers, co-loaders, transporters, and overseas agents. - Handle bookings, shipment tracking, and provide timely updates to clients. 3. Documentation & Communication - Prepare and manage airfreight documents. - Handle documentation and correspondence with customers to ensure smooth communication and service delivery. 4. Coordination & Liaison - Coordinate effectively with carriers, vendors, and internal teams to ensure operational efficiency. 5. Data Entry & System Management - Accurately input shipment details, invoices, and other relevant information into the in-house operations system. 6. Operational Support - Provide general support to the operations team as needed, contributing to the team's overall performance and workflow. Requirements: - Bachelor's degree, preferably in Business Administration, or a related field. - Ability to maintain composure and professionalism when dealing with stressed or upset customers. - Strong proficiency in Microsoft Office applications (Excel, Word, etc.). - Previous experience in Customer Support or Call Centre roles is highly preferred. - Exceptional multitasking abilities with the skill to prioritize and manage time effectively. - A distinctive personality and a great sense of humor will be highly valued.