Job Description
About the Company Advanced technology and cybersecurity company (sirar) established by stc, the region’s ICT and digital services provider, sirar by stc is a cutting-edge cybersecurity provider that empowers organization to take control of their cyber capabilities and digital environments. As experts in business security and privacy. We offer a comprehensive range of solutions that help you to operate online safely, securely, and efficiently. Responsibilities: - Lead IT system security as a subject matter expert on IT System security and providing up to level-3 support. - lead escalations and provide advisory and support function to front office / back office. - Acts as technical reviewers in change management process and continuous improvement. - Acts as technical reviewers in Fault management process and continuous improvement. - Works on problem determination analysis and resolution techniques. - Verifies root cause analysis / incident reports prepared by L1 L2 engineers and where needed perform root cause Analysis and generate Incident Reports for complex issues. - Opens clients trouble tickets with vendors TSS. - Coordinates system changes with appropriate teams to minimize disruption. - Coordinates and communicates issues requiring escalation to different teams and initiate follow up procedures pertain - Handles/Solves the support tickets (New configuration, change requests, and troubleshooting issues). - Monitors security incidents and breaches. - Hardens the security systems configuration and settings. - Provides technical consultation for onboarding clients. - Maintains subject matter expert level of expertise on technologies/platforms deployed in managed networks. - Advice in taking actions upon them with the latest vulnerabilities. - Contributes to the overall success of the company by performing all other duties and responsibilities as assigned by line manager. Academic Qualification : - Bachelor’s degree in Cybersecurity, Computer Science/Engineering, Information Technology, or related discipline. Professional Certificate : - Industry recognized security certifications such as CCNP Security, CCIE, CISSP or equivalent related certifications are preferred. - Technology/Vendor based certifications are preferred. - Operating systems certifications such as MCSE and RHCSA is preferred. Years of Experience : - 5+ years in relevant experience. Skills : - Proven experience in network security operations, preferably in a telecom environment - Strong understanding with next-generation firewalls (e.g. FortiGate, Palo Alto, Cisco-FTDs), IPS, NAC, VPNs (IPSEC, Dial-up, SSL etc), NAT. - Advance knowledge in IT security infrastructure. - Strong endpoint security (DLP, AV, DAM, EDR/NDR and XDR). - Strong web and email security understanding. - APT, sandboxing, SSLV offloading and PKI fundamentals and concepts. - Advance proficiency in communicating effectively with a range of security professionals and to simplify complex technical issues. - In-depth knowledge of security protocols and principles. - Proficiency in networking technologies, network security and network monitoring solutions. - Advanced troubleshooting and diagnostic skills to efficiently resolve complex issues - In-depth understanding of TCP/IP, network protocols, packet capture, WireShark, tcpdump. - ITIL fundamentals, Problem, Incident, Change and Release Management. - Virtualization and Storage Solid understanding. - Comprehensive understanding of information security policies and best practices in identity management. - Advanced troubleshooting and diagnostic skills to efficiently resolve complex issues. - Excellent communication, reporting and time management skills. Important Notice for Candidates: By submitting your application, you confirm that you have read and understood sirar's Candidate Privacy Notice and agree to the processing of your personal data in accordance with it.
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