Senior Fundraising Officer (Face-to-face fundraising)

At ConnectedGroup, we are supporting an international non-profit organization in the search for a Senior Fundraising Officer/ Assistant Manager (Face-to-face fundraising). Reporting to their Fundraising Manager and leading a small team, this person will be responsible for leading (also recruiting where needed) a team of street fundraisers. This role combines field leadership, performance management and data reporting, ideal for someone with a strong direct fundraising background who can motivate a team and add value through data management, analysis and reporting. Responsibilities - Lead day-to-day Face-to-face fundraising operations across outdoor, indoor and event venues, including planning locations, coordinating teams and managing logistics - Lead the recruitment, induction, training and coaching of a team of face-to-face fundraisers - Monitor individual and team KPIs (sign-up rates, average gift, retention, cancellations) and provide regular performance feedback - Prepare monthly reports and presentations for senior leadership, including data analysis, insights and recommendations - Develop and implement strategies to improve donor acquisition and fundraising outcomes - Conduct field visits and compliance audits to maintain quality and standards - Handle donor complaints and code of conduct issues as the first point of contact - Support broader fundraising activities including events, campaigns and admin tasks as needed - Communicate programme updates and best practices through regular team meetings Requirements - Minimum 6 years of Face-to-face or direct fundraising experience, with at least 2 years managing or supervising a team - Strong field sales or direct engagement background, someone who has thrived in a street campaigner environment with an NGO organization - Confident communicator in both English and Cantonese, written and spoken - Comfortable conducting data analysis, report writing, Excel and presentations - Strategic thinker who can translate performance data into practical plans - Strong motivational and people leadership skills Interested candidates click on Apply now, kindly note only relevant candidates will be contacted.