National Mental Health Helpline Counsellor

Institution: Institute of Mental Health Family Group: Allied Health Position: National Mental Health Helpline Counsellor Job Description To work within a mental health call centre environment, the candidate will attend to calls/ webchats and triage, assess and provide information and advice to callers. Job Responsibilities - Handle enquiries via phone and webchat - Offer mental health information and resources based on callers’ needs - Triage and identify callers at risk and/ or refer callers to relevant resources - Provide brief intervention as required - Handle distress calls Requirements - Degree in Psychology/ Social Work/ Occupational Therapy/ Counselling or Advanced Diploma in Mental Health Nursing - Preferably with 2 to 3 years of relevant working experience - Entry Level Candidates with positive learning attitude may also apply - Possess excellent interpersonal and communication skills - Team player with a passion for patient-care and community support - Able to work on 24/7 rotating shifts (including weekends and PH) - Work Location: Tampines About IMH The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.