Cloud Operations Head

Position Objective The Cloud Operations Head is responsible for overseeing large-scale cloud operations supporting cloud infrastructure (network and IT), multi-cloud management platforms, and digital services. The role ensures operational excellence, high availability, security, and cost efficiency across hybrid and multi-cloud environments while driving the transformation toward cloud-native telecom architectures. Job Description & Responsibilities - Define and execute the cloud operations strategy aligned with telecom and IT transformation initiatives, including 5G, NFV, and cloud-native technologies. - Establish and govern operating models for hybrid and multi-cloud environments. - Align cloud operations with business, network, and digital service objectives. - Drive innovation and continuous improvement initiatives across cloud operations. - Oversee 24/7 cloud operations across cloud infrastructure platforms. - Ensure high availability (HA), resilience, and disaster recovery (DR) readiness. - Govern incident, problem, and change management processes. - Ensure adherence to SLAs, SLOs, and KPIs. - Standardize platform architecture and operational practices. - Develop and design the Cloud Operations Transformation Plan and execution strategy. - Assess the current cloud operations model and define target operating models. - Develop roadmaps for cloud migrations and deployments. - Collaborate with cross-functional teams to perform capacity planning and resource forecasting, ensuring cloud infrastructure meets the growing demands of telecom services. - Optimize cloud resource utilization to achieve cost efficiency while maintaining service reliability and performance. - Oversee audits, risk management activities, and compliance frameworks. - Manage strategic relationships with vendors, partners, and service providers. - Ensure cloud environments are optimized for 24/7 operations, capable of handling significant traffic loads and high-availability requirements. - Implement proactive measures to detect, address, and prevent infrastructure failures and performance degradation. - Evaluate and integrate emerging technologies and innovative approaches to improve cloud infrastructure efficiency, scalability, and reliability. - Ensure cloud infrastructure complies with security best practices, regulatory requirements, and industry standards. - Implement robust access control policies, data encryption mechanisms, and network security measures to protect sensitive telecom data. - Conduct regular vulnerability assessments, security reviews, and audits to maintain a secure cloud environment. - Work closely with telecom network and systems engineering teams to ensure seamless integration between cloud infrastructure and telecom services. - Provide technical guidance and support to internal teams and stakeholders on cloud-related issues, ensuring timely resolution. - Mentor and develop junior engineers to strengthen cloud infrastructure expertise within the organization. - Contribute to annual OPEX budgeting, TCO analysis, and cost optimization initiatives. - Govern, negotiate, and monitor operational SLAs with partners and vendors. Qualifications & Experience - Master's or Bachelor's degree in Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, Information Technology, or a related discipline from a recognized university. - 20+ years of experience in IT and telecom infrastructure operations. - 10+ years of leadership experience managing cloud operations, infrastructure operations, or platform operations teams. - Strong experience within telecom environments, including 5G, NFV, OSS, and BSS platforms. - Proven track record of leading large-scale cloud transformation and modernization programs. - Strong strategic planning, leadership, and execution capabilities. - Excellent executive-level communication, presentation, and stakeholder management skills. - Demonstrated ability to lead large, geographically distributed, and multi-vendor teams. - Strong technical knowledge of major telecom technologies, cloud platforms, virtualization, containerization, and cloud-native architectures. - Relevant certifications in cloud technologies (AWS, Azure, GCP, OpenShift, Kubernetes, or equivalent) are highly desirable.

• Assistant Manager - Cloud Operation

  Qiddiya | القدية · Riyadh, Riyadh, Saudi Arabia