Transport Operations Supervisor

Job Purpose To plan, coordinate, and supervise daily transport and delivery operations to ensure safe, timely, and cost-effective distribution of products while maximizing fleet and manpower utilization. The role will also deputize for the Transport Manager in their absence. Key Accountabilities 1. Resource Planning & Utilization - Plan and allocate vehicles, drivers, helpers, and equipment to meet daily operational requirements. - Optimize fleet and manpower productivity while controlling transport costs. - Coordinate with warehouse and operations teams for smooth dispatch execution. 2. Delivery Routing & Scheduling - Plan daily routes and vehicle loading to maximize delivery efficiency. - Ensure deliveries are completed within agreed SLAs. - Coordinate with customers, warehouse teams, and internal stakeholders to resolve delivery issues. - Monitor delivery progress and take corrective actions when required. 3. Delivery Accuracy & Returns Management - Ensure accurate loading, dispatch, and delivery of products. - Minimize delivery discrepancies, damages, and stock variances. - Verify and reconcile customer returns and rejected deliveries. 4. COD, POD & Documentation Control - Ensure timely collection and reconciliation of COD payments. - Ensure all PODs are captured in TMS/DMS systems and archived properly. - Coordinate daily reconciliation with Finance. 5. Fleet, Safety & Compliance - Ensure vehicles are roadworthy and comply with company and regulatory requirements. - Conduct vehicle inspections and monitor maintenance schedules. - Ensure adherence to transport SOPs, safety standards, and quality requirements. - Monitor fuel consumption, vehicle productivity, and fleet performance. 6. Team Management - Supervise drivers, helpers, and Customer service Associates. - Monitor attendance, productivity, discipline, and performance. - Conduct regular training and performance reviews. 7. MIS & Continuous Improvement - Prepare daily, weekly, and monthly transport performance reports. - Monitor operational KPIs and recommend process improvements. - Support cost-saving and productivity improvement initiatives. Experience, Qualifications and Skills: - Bachelor's Degree in Commerce, Business Administration, Logistics, Supply Chain, or equivalent. - Minimum 5 years of experience in transport, fleet, logistics, or delivery operations, including supervisory responsibilities. - Strong knowledge of transport, fleet, and last-mile delivery operations. - Experience in route planning, dispatch management, POD/COD control, and fleet utilization. - Knowledge of TMS, GPS tracking, transport compliance, and HSE requirements. - Strong leadership, communication, analytical, and problem-solving skills. - High level of ownership, initiative, and customer service orientation.

• Assistant Operations Manager-Transport

  Transguard Group · Dubai, United Arab Emirates