Manager, Applications (1 Year Contract)
NTUC Health Co-operative LimitedJob Description
Job Summary: We are seeking a highly experienced and self-directed Applications Manager to act as a Project Manager for Claims system implementation and AI transformation initiatives as well as provide level 2 support for existing applications. You will act as the key translator between non-technical business stakeholders, domain experts, and vendors. This role requires a blend of deep technical understanding of claims systems, strong project management acumen, and a comprehensive grasp of financial processes. The successful candidate will independently drive project success from initiation to closure, ensuring on-time, on-budget, and high-quality delivery of complex ERP solutions that align with business objectives. Responsibilities: Project Leadership & Management: - Drive business claims projects from initiation to closure, ensuring on-time and on-budget delivery. - Collaborate with senior management to define project scope, goals, and comprehensive execution plans. - Manage resources, timelines, and dependencies while proactively mitigating risks and scope changes. - Lead and mentor project teams and contractors, fostering accountability and high performance. - Conduct post-project evaluations to identify improvements and oversee project budget adherence. Domain Expertise: - Leverage expertise in Claims/Expense Management systems to guide configuration, testing, and deployment. - Translate business requirements into technical designs and manage system integration points. - Apply AI/ML expertise to solution business problems and navigate the AI/data lifecycle. Stakeholder Management & Communication: - Serve as the primary IT liaison, translating complex technical topics for non-technical stakeholders. - Build strong relationships across finance, operations, and IT to drive consensus and validation. - Communicate status, risks, and strategic updates clearly to all organizational levels. Risk Management & Quality Assurance: - Identify and mitigate technical, operational, and ethical risks, particularly in AI projects. - Ensure compliance with IT standards and oversee comprehensive testing to guarantee data integrity. - Implement change management strategies to ensure successful user adoption of new tools. Documentation & Knowledge Transfer: - Maintain accurate project documentation and facilitate knowledge transfer to support teams and end-users. Required Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - Minimum of 5 years of progressive experience in IT, with at least 1 years specifically managing AI related projects. - Proven track record of successfully delivering projects as a Project Manager or Lead. - Strong understanding of business claims process and integration points. - Excellent project management skills. - Exceptional communication, interpersonal, and presentation skills, with the ability to influence and negotiate at all levels. - Strong analytical and problem-solving abilities, with a keen eye for detail. - Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment. Preferred Qualifications: - PMP, PRINCE2, or other relevant project management certification. - AI Project Management (eg: Professional Certificate in AI and ML Foundation for Executives , PMI Certified Professional in Managing AI (PMI-CPMAI) ) or other relevant certifications - Familiarity with data migration strategies and tools. - Experience in Healthcare or non-profit organizations.
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