Operations Executive

Company not disclosed

Singapore, Singapore
Salary not specified
Posted
Full-time
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Job Description

About the Role & Team We are expanding our operations team and looking for a high-ownership Operations Executive / Associate to serve as the operational co-pilot to our Operations Director. This is not a role for someone who just wants to check boxes on a manual checklist. You will be working side-by-side with leadership to not only execute daily merchant operations but actively rebuild, clean up, and scale our processes as we grow our regional footprint. If you love looking at a messy spreadsheet or a manual workflow and figuring out how to make it 10x faster and error-free, you will thrive in our high-impact team. Your Core Mission - Own the Merchant Journey: Manage the end-to-end merchant onboarding lifecycle. You will handle corporate verification/KYC processes, actively track approval pipelines, and resolve bottlenecks to get merchants live efficiently. - Drive Operational Excellence: Partner closely with team leadership to audit current workflows, map out clean Standard Operating Procedures (SOPs), and eliminate repetitive manual friction. - Maintain Data Integrity: Keep our internal systems and performance tracking clean. You will ensure that operational metrics and merchant data records are flawless, providing a reliable foundation for the business to scale. - Problem Solve Daily: Act as the primary, go-to teammate for resolving daily transaction exceptions, operational hurdles, and merchant inquiries. What We Are Looking For - Experience: 1 to 3 years of professional experience in a fast-paced environment, preferably within fintech, digital payments, or e-commerce. - A "Builder" Mindset: A proactive professional who naturally asks "How can we do this better next time?" instead of just executing tasks passively. - Meticulous Eye for Detail: A high standard for clean data, organized documentation, and spotting the tiny inconsistencies that others miss. - Communication: Clear, direct communication style with the ability to collaborate effectively across a lean, agile team. - Language Proficiency: Fluency in written and spoken English. Professional fluency in Mandarin is highly preferred to collaborate and communicate effectively with counterparts based in China. - Adaptability: Self-starter who enjoys the energy of a dynamic team and feels comfortable navigating ambiguity and shifting priorities

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