Job Description
Role: Cluster Manager Department: Retail Sales & Operations Location: Pune Work Schedule: Monday – Saturday, 10:00 AM – 6:30 PM Employment Type: Full Time, Permanent Team Size: 4-6 stores with 10-15 team members Job Responsibilities: - Own complete P&L for Pune cluster of 3-4 Stanley Studios/Experience Centers - Drive monthly, quarterly, and annual sales targets for the cluster - typically ₹15-30 Cr annually - Monitor store-level revenue, footfalls, conversion %, ASP, and ticket size - Plan and execute local marketing activations, exhibitions, and architect/builder meets to drive walk-ins - Manage inventory, display, and VM standards across all stores in cluster - Recruit, train, and manage Store Managers and retail teams of 25-40 people - Drive performance through daily huddles, weekly reviews, and incentive planning - Build capability on product knowledge, CAD software, space planning, and consultative selling - Reduce attrition and maintain high team morale in luxury retail environment - Implement Stanley’s customer experience SOPs and NPS targets - Ensure 5-star customer journey from walk-in to delivery and post-sales service - Handle escalations, custom orders, and HNI client management - Maintain store standards per Stanley luxury brand guidelines - display, cleanliness, staffing - Coordinate with factory, logistics, and installation teams for on-time delivery - Drive CRM usage, lead management, and database growth - Build relationships with architects, interior designers, builders in Pune market - Identify new catchment areas and support new store launches if planned - Conduct competition mapping - Durian, Godrej Interio, Home Centre, local premium players - Provide market feedback to HO on pricing, trends, and product mix Requirements: - Education: Graduate or Diploma in Hospitality, Business Admin, or related field - 15-20 years in retail sales, with 10+ years as Area/Cluster Manager - Mandatory: Premium/luxury retail, furniture, home décor, building materials, or lifestyle - Experience handling HNI customers - Proficiency in MS Office – Word, Excel, PowerPoint, Outlook - Exceptional organizational, multitasking, and time-management skills - Ability to stay calm under pressure and handle multiple tasks - Strong people leadership and ability to drive team in high-pressure targets - Excellent business acumen and P&L understanding - Hands-on with MS Excel, CRM tools, and retail analytics - Good network with architects/interior designer community in Pune is a big plus
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