CRM Team Lead

Alkhorayef Energy Systems (AES) is looking for a qualified CRM Team Lead to join our team in Riyadh. Key Responsibilities: - Manage CRM operations, data quality, lead and account approvals, reporting, and user support. - Lead CRM system enhancements, workflow automation, testing, and continuous improvement. - Monitor customer-service channels, including the call center, chatbot, and WhatsApp. - Oversee customer experience initiatives and ensure timely resolution of customer complaints. - Coordinate with internal departments to support business objectives and enhance customer satisfaction. Qualifications: - Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field. - Minimum of 4 years of relevant experience in CRM operations or customer experience. - Strong knowledge of CRM systems, reporting, and workflow automation. - Excellent communication, analytical, and leadership skills. - Fluency in Arabic and English is preferred. Work Location: Second Industrial City, Riyadh