F&B Associate

About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimiserevenue, and maximiseasset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com - Responsible for doing all preparations before and during the service like preparing tables and polish cutlery. - Keep track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. - Have an extensive knowledge of the menus and other F&B outlets. - Serve in either conference rooms or other F&B outlets if required. - Take orders from the guests, explaining menu and advising the guest on their decision making. - Liaise with management for advice if required. - Communicate with the kitchen about the orders and being very clear about special wishes of guests. - Consistently upsell of food and beverages and making guests aware of the promotions. - Be aware about the items availabilities. - If necessary prepare orders like drinks and preparing snacks and breads. - Serve at parties and reception if required. - Deal with the payments and doing closure paperwork if required. - Serve the guests with all F&B requirements during their stay in an attentive and efficient way. - Take reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest. - Responsible for cleaning tasks during and after service. - Make sure that all the guest areas look immaculate. - Attend departmental meetings if required. - Take feedback from the guests and notifying management about it. - Share ideas for improvement. - Ensure the guests receive what they ordered, guest satisfaction is key at all times. - A minimum of 2+ years experience is essential. - Preferably experienced in high volume F&B operations. - Maintains great customer service to all guests. - Planning and organising tasks, people and supplies. - Excellent interpersonal and communication skills. - Quantified experience in food safety and hygiene. - Advanced customer service skills.