Senior Business Analyst

Key Responsibilities: 1. Requirements Management - Gather, analyze, prioritize, and document business requirements and development requests from various business functions. - Translate business needs into clear and actionable requirements, user stories, process flows, and functional specifications. - Ensure requirements are clearly understood and aligned between business stakeholders and IT teams. 2. IT Coordination & Delivery Follow-up - Act as the key liaison between business stakeholders and IT throughout the development and implementation lifecycle. - Coordinate with IT teams and stakeholders to track progress, timelines, risks, issues, dependencies, and completion status. - Ensure timely communication and resolution of open items and business requirements. 3. Project Management - Manage system development, enhancement, and digital transformation projects from initiation through implementation. - Define and track project scope, plans, milestones, deliverables, timelines, risks, dependencies, and action items. - Coordinate cross-functional stakeholders to ensure projects are delivered on time, within agreed scope, and in line with approved requirements. 4. UAT & Implementation - Plan and coordinate User Acceptance Testing (UAT), including test scenarios, defect tracking, and stakeholder sign-off. - Ensure delivered solutions meet approved business and functional requirements. - Support Go-Live activities and validate system performance and business outcomes after implementation. - Track and coordinate the resolution of post-Go-Live gaps and issues through closure. 5. Reporting & Data Analysis - Develop management reports, performance trackers, dashboards, and other analytical outputs. - Analyze business and operational data using Microsoft Excel and Power BI to provide actionable insights and support data-driven decision-making. - Monitor key performance indicators and provide regular updates to management and stakeholders. 6. Process Improvement & Digitalization - Identify opportunities to improve business processes through digitalization, automation, and system enhancements. - Analyze existing processes, identify inefficiencies, and recommend practical improvement solutions. - Support the implementation of process improvement initiatives and measure their impact and business value. Required Qualification: - Bachelor's Degree in Management Information Systems (MIS) or a related field Required Experience: - Minimum 5 years of relevant experience - Strong experience in Business Analysis, requirements gathering/documentation, IT coordination, UAT, reporting, and process improvement - Experience working with multiple business stakeholders and technology teams - Excellent stakeholder management, communication, and documentation Required Skills: - Strong Excel & Data Analysis Skills - Power BI, Dashboard Development & Management Reporting - Business Analysis & Requirements Management - Process Mapping & As-Is / To-Be Analysis - UAT, Problem Solving & Implementation Validation - Digital Transformation, Artificial Intelligence (AI) & Robotic Process Automation (RPA) - Professional English Preferred Skills & Certifications: - SQL & Power Automate - Agile/Scrum methodologies - BPMN (Business Process Model and Notation) - ITIL 4 Foundation certification - CCBA/CBAP or PMP certification

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