Senior Executive/Assistant Manager Learning & Development (Learner Experience)

Job Description The successful candidate will join the Corporate Learning Centre Department in SIA Human Resources Division. He/she will be responsible for end-to-end operations and continuous improvement of the organization's learning and development (L&D) ecosystem. This role ensures seamless learner experiences, operational excellence, regulatory compliance, effective management of government-funded training initiatives, learning analytics, and strategic workforce development partnerships. Key Responsibilities - Lead end-to-end learning operations for SIA ground staff, including registration, timetabling/scheduling, and resource allocation to ensure smooth programme delivery. - Manage the learning ops team and oversee learning facilities/resources, including procurement, inventory, and maintenance. - Design, monitor, and continuously improve the end-to-end learner journey from enrolment to certification - Establish and manage service level agreements (SLAs), service desk support and issue resolution processing - Implement feedback mechanisms and drive corrective and preventive actions to enhance learner satisfaction. - Serve as the primary point of contact for government agencies including SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Ministry of Manpower (MOM). - Manage Training Partner Gateway (TPG) profiles, submissions, and programme administration. - Prepare, validate, and submit training grants and funding claims accurately and on time. - Coordinate audits/inspections and ensure ongoing compliance by monitoring policy changes and updating SOPs/processes to meet regulatory and quality requirements. - Develop and manage the annual learning operations budget (manpower, facilities, technology, vendors, learning resources), including quarterly forecasting, variance analysis, and cost optimisation. - Track expenditure and funding utilisation, and maximise government funding opportunities and training grants. - Monitor and report departmental learning metrics and KPIs; automate data collection, reporting, and analytics where possible. - Ensure strong data governance through validation, reconciliation, Quality assurance, and timely submission of required external/regulatory/accreditation reports. - Represent Learning in the Company Training Committee(CTC), partnering with unions/management/business leaders on skills gaps, skills roadmaps and career pathways, and supporting funding applications, project delivery, and stakeholder communications. Requirements - Possess a university Bachelor's degree in any discipline. - Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP), is preferred. - Diploma in Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP), would be advantageous. - Intermediate proficiency with MS Office, for example MS Excel pivot table function. - Experience with administrator functions of SuccessFactors Learning Management System (LMS) is preferred. - Possess positive customer-oriented service mindset. - Intermediate business writing and/or design skills. - Collaboration in Teams – extensive coordination with internal business units & stakeholders, and external suppliers / vendors. - Critical thinking and problem-solving skills – to independently evaluate, analyse, and propose solutions for business challenges. We thank all candidates for their interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

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