Job Description
Job Description - Welcome, assist, and farewell guests with warmth and professionalism. - Anticipate guests’ needs and preferences. - Provide personalized and luxury service throughout the stay. - Handle guest requests and special arrangements discreetly. - Assist VIP guests and organize special occasions. - Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments. - Provide information about hotel facilities, services, and local attractions. - Handle guest concerns professionally and ensure prompt resolution. - Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality Qualifications - Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry - Proven supervisory experience in managing a team of service professionals - Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments - Strong leadership abilities and a talent for mentoring and developing staff - Proficiency in household management software and MS Office suite - Exceptional attention to detail and problem-solving skills - Superior time management and multitasking abilities - In-depth knowledge of etiquette, protocol, and luxury service standards - Familiarity with Middle Eastern customs and etiquette is highly advantageous - High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred - Professional butler certification is a plus - Fluency in English required; proficiency in Arabic is highly desirable - Flexibility to work varying shifts, including weekends and holidays - Ability to maintain confidentiality and exercise discretion at all times Additional Information Local Hire