Design Researcher - Customer Experience & Data Insights [Up to 35K/mth]

Job Responsibilities  - Conduct user research to identify customer needs, pain points, and opportunities. - Partner with Product Managers and cross-functional teams to define research objectives and support product strategy. - Plan and execute end-to-end research across discovery, concept testing, and evaluation phases. - Manage research operations, including participant recruitment, screening, scheduling, and logistics. - Facilitate research sessions and gather actionable user insights through various research methods. - Coordinate with external research agencies, ensuring quality, timelines, and budget compliance. - Analyze research findings and translate them into clear, actionable recommendations. - Present insights and recommendations effectively to stakeholders. - Collaborate with design, project, and delivery teams to integrate customer insights into product decisions. - Advocate for user-centered design and customer-focused thinking across the organization. - Support UX Designers in developing and refining wireframes and prototypes for testing when needed. Job Requirements  - At least 3+ years of experience in UIUX design research. - Strong understanding of qualitative research methods, including interviews, focus groups, workshops, and usability testing. - Experience with quantitative research, including survey design, data analysis, and combining qualitative and quantitative insights. - Ability to select and apply the most appropriate research methods to solve business and user challenges. - Hands-on experience managing the full research lifecycle, from recruitment and moderation to analysis and reporting. - Strong stakeholder management and communication skills, with the ability to influence diverse audiences. - Experience working with external research vendors and agencies. - Excellent project management skills, with the ability to manage multiple priorities and tight deadlines. - Curious and adaptable, with a willingness to explore new research approaches and methodologies. - Strong analytical, strategic thinking, and problem-solving skills. - Collaborative team player with excellent verbal and written communication skills. - Understanding of UX fundamentals, including personas, user journeys, wireframes, and usability principles. - Familiarity with design and research tools such as Figma, UserTesting, and Optimal Workshop.

• Design Researcher - Contract- Banking- 35k- Canto

  Argyll Scott · Hong Kong, Hong Kong SAR